It's simple. We make products that are designed to accompany you on a lifetime of adventures. To come along for the mad dash and withstand all the bumps and bruises on the ride. We believe that the product we give you when you first purchase it is only going to get better with age, forming a rich patina that reflects you and your journey.
Nowadays a Lifetime Guarantee kind of sounds like a cop out. With everyone and their uncle offering it, it makes you wonder how many will actually hold up their end of the bargain. With this is mind we decided to take our commitment to quality one step further by offering our Heirloom Guarantee.
Here's how it works:
Purchase a Bacchus & Barley product and don't worry about anything. If some stitches come loose or a strap breaks, don't sweat it. Just send it back to us and we'll either fix it or replace it. When you're ready to pass your Heirloom item on, just send us a note and we'll record the new owners name and give them the same level of service. That's our Heirloom Guarantee.